Privacy Policy
We (“Medcal,” “we,” “us,” or “our”) at www.medcal.in (“website”), have created this Privacy Policy (this “PrivacyPolicy”) to ensure you, the Practitioner (“Practitioner” or “you”) and/or visitor (“user” or “visitor”) are aware as to how the information you provide to us is used and shared. This Privacy Policy relates to the information collection and use practices of Medcal in connection with our website.
1. General:
1.1. This Policy, together with the General Terms of Use (available here: Terms & Conditions) governs your use of our Platform and/ or Services; describes the types of information we may collect from you or that you may provide when you (a) visit, browse, access or use our website, (b) use or access the Services and our associated services, or (c) register an account with us (the “Account”), and lays down our practices and purposes for collecting, receiving, processing, storing, dealing, using, maintaining, transferring, and disclosing such information.
1.2. This Policy applies to information we collect or receive:
1.2.1. On our website/platform;
1.2.2. Via email and other electronic communication between you and us; or
1.2.3. When you use Services or create an Account as a Practitioner, etc.
2. Contact Information:
When you contact us through the website, email or by mail, when you call us, when you subscribe to receive more information about our products and services, you will be asked to provide certain information, including but not limited to, your name, email address, phone number, company name, job title, and any other information you are contacting us about (collectively, the “Contact Information”). The Contact Information is used to provide the requested service or information and to contact you for purposes of direct marketing of our current and future services.
3. Account Information:
In order to access and use our website, you will have to create an Account. In connection with creating an Account on our website, you will be asked to provide your name, age, address, qualification, place(s) of operation, email address, contact number, and create a password (collectively, “Account Information”). We use the Account Information to process the creation of your account, including to verify your identity, and to manage your account.
4. Billing Information:
In you choose to pay the applicable fees, you will be required to provide certain additional information which may include a credit/ debit card number, expiration date, billing zip code, activation code, bank information, and similar information such as UPI address etc. (“Billing Information”). Such Billing Information will be collected and processed by our third-party payment processor pursuant to the terms and conditions of their privacy policies and terms of use. Medcal does not directly obtain, store or process any Billing Information.
5. Your Data:
In using the website, you will provide us your data including but not limited to patient information, transcriptions, appointment scheduling and history, recordings, prescriptions, medical analysis, advice, opinion, diagnosis, history, treatment proposed, contact details, personal and other relevant information etc. (“Data”). We may use your Data and personal information in accordance with our Terms of Use and this Privacy Policy. We shall also be at liberty to use your Data for any purpose, including statistics, making the same available to third parties with anonymised identities.
6. Information obtained automatically from your online activity:
When you access or use the website, we use browser cookies, pixels, web beacons, and similar technologies (collectively, “Tracking Technologies”) to automatically collect or receive certain standard technical information and other data. This other data may include: traffic data; usage data (including but not limited to, profiles viewed, matches made, features used, frequency and duration of the website usage, and interactions with content on the Website); location data; device information (including but not limited to, type of device, mobile device platform, operating system, browser type, screen resolution, IP address and other technical information); logs and other communications data sent to us by your computer, mobile device, tablet, or any other device over time on our website; and your online activity across third party websites, apps, and devices. We may also evaluate your computer, mobile phone, or other access device to identify any malicious software or activity that may affect the availability of our website.
The data we or third parties collect automatically may include personal information and/or statistical data that may not identify you personally; however, we or third parties may maintain, combine, or associate it with personal information collected in other ways or received from third parties. We and/or third parties use this information to:
a. enhance the performance and functionality of the website;
b. personalize your experience with the website, understand how you use the website, maintain a persistent session, and improve and further develop the website; and
c. serve targeted and other advertising, and provide custom experiences, across other sites, apps, online services, digital properties and devices, measure how the ads perform, and for analytics purposes.
7. Third Party Sites:
When access to the website is made available to you through third-party sites, please be aware that these other sites maintain their own policies regarding Tracking Technologies and the collection and use of information. You are responsible for reviewing those policies.
8. Information obtained from third-party analytics services
We may use one or more third–party analytics services (such as ‘Google Analytics’) to evaluate your use of the website, compile reports on activity (based on their collection of IP addresses, Internet service provider, browser type, operating system and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the website you visit, number of links clicked while on the website, search terms and other similar usage data), and analyze performance metrics. These third parties use cookies and other technologies to help analyze and provide us the data. By accessing the website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy.
9. How We Use your Information:
We use information that we collect about you or that you provide to us, including any Personal Information or SPDI:
a. To provide you with access to Services, our website and Account.
b. To provide you with information, products or services that you request from us from time to time.
c. To notify you about changes to our website, or Services, or any additional services that we offer or provide though it.
d. To improve your experience.
e. To provide customer support.
f. For internal recordkeeping and analytical purposes including data analysis, auditing and research.
g. To detect, monitor, investigate, deter, and protect against fraudulent, unauthorized or illegal activity.
h. We may share your information with third parties in a hashed format for marketing purposes, provided such information shall not include any SPDI and such third parties are restricted from using your information for purposes other than those stated herein.
i. To inform you about promotions, events, updates, offers and news related to the Services.
j. In any other way we may describe when you provide the information.
k. Contact you with respect to the website or Services.
l. To fulfil any other purpose for which you provide information.
m. To comply with any legal or regulatory requirement or comply with a request from any governmental or judicial authority.
n. To resolve any request, dispute, grievance or complaint raised by you in relation to your use of the website or Services
.
10. Accessing and Modifying Information and Communication Preferences:
If the personal information we have for you changes, you may correct, update, or delete it by contacting us. You may correct, update, or delete some of their personal information directly in your account on the Platform. We will use commercially reasonable efforts to process all such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our databases. Additionally, we will retain and use your information (or copies thereof) as necessary to comply with our legal and/or regulatory obligations, resolve disputes, and enforce our agreements.
11. Marketing Communications:
You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any of our marketing emails. Please note that you cannot opt out of receiving transactional e-mails. Cookie Management: Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies or other Tracking Technologies, the website may not work properly.
12. How We Protect the Information:
We take commercially reasonable security measures to ensure that your information is treated securely and is protected from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in processing and the nature of such data, and in compliance with applicable laws and regulations. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. In particular, email sent to or from the website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail or other electronic means. We do not accept liability for unintentional disclosure of your information. We have policies in place to ensure compliance with various state and federal laws governing the use of consumer information.
13. External Sites Privacy Policy:
The Website and Platform may contain links to external third-party websites (“External Sites”). Medcal has no control over the privacy practices or the content of these External Sites. As such, we are not responsible for the content or the privacy policies of those External Sites. You should check the applicable third-party privacy policy and terms of use when visiting any External Sites.
14. Changes to This Privacy Policy
This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time with or without notice to you. Any such changes will be posted on the Website and the Platform. By visiting the Website, and/or accessing and/or using the Platform after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, and without prejudice to the foregoing, our use of your information is governed by the Privacy Policy in effect at the time we collect the information. Please refer back to this Privacy Policy on a regular basis.
15. Contact Us:
If you have any questions about this Privacy Policy or to report a privacy issue, please contact us through our ‘Contact Us’ page.
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